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Reportive's mission to be a customer-centric organization. We realize that our success lies in working closely with our customers to deliver innovative reporting systems.

Each reportive customer is assigned a commercial account manager and a technical account manager, as well as a hotline support contact. Strategic accounts are assigned executive sponsors.

The goal of our customer care team is to work with you and your team to put together a customer care plan that ensures we are applying the right resources to guarantee the success of your project. This customer success plan includes the following steps:

1. Technical presentation: ensuring there is a strong fit between your requirements and our capabilities
2. Success plan: understanding you requirements for project success, setting clear timeframes for deliverables
3. Proof of concept: proving the value of the Reportive solution, either through an evaluation or a one to two day pilot
4. Installation: installing the Reportive solution on site with minimum IT impact
5. Training: ensuring a quick-start for Reportive users
6. Project management: creating a detailed plan and expertise where required to
7. On-going support: customer care program for long term success

Reportive Technical Support maintains the Reportive Customer Support Website to provide users with a comprehensive resource for product information and solutions, including issues previously encountered by other companies. Full access accounts are provided to Designated Support Contacts.

To connect to the Reportive Customer Support Website (password required), click here

The Reportive Customer Support Website contains answers to common support issues raised by Reportive customers, and it contains proactive product information. This information is updated regularly, and should be the first place you look for solutions to your problems. The website includes the following information:

• FAQ - Search the FAQ for resolutions to common questions and issues.
• Documentation - Complete product documentation set for all supported products.
• Product Release Information - Details of all currently supported Generally Available (GA) releases.
• Support Agreement - Customer's support agreement and related details.
• Support Policy - Reportive Technical Support Policy and contact information.

For Reportive employees only: to access the customer support web site from within the Reportive network, click here